20th March 2025
My Medical Gateway (MMG) is the world's first digital marketplace for self-pay medical travellers. MMG's intuitive platform empowers patients in need of medical treatment to shop around on a highly responsive website for high-quality, immediate and affordable care at private hospitals abroad.
MMG empowers platform users to choose a medical treatment and then find a high-quality hospital in the European Union for treatment.
Above all, we offer choice, immediacy and affordability so that much-needed medical treatments may be addressed quickly, including by patients who would not normally self-pay.
Medical travel is when patients in need of treatment look for treatment at an overseas hospital, usually because the price and quality of treatment may be better than that offered at home by the State-managed healthcare system.
There is a long history of medical travel, usually from regions of the world with very expensive or less accessible healthcare services to countries where the prices are lower and treatment is higher quality and more widely available.
Medical travel is usually considered by patients who are ready to "self-pay" for treatment at a private hospital. Self-pay is not the same as paying for private medical insurance, which is often provided by an employer.
Self-pay is usually considered as a more affordable alternative to insurance by people who are generally in good health and can afford to pay for one-off treatments that will restore the quality of their life and get them back to work more quickly than the available alternatives.
Global investment in medical travel is expanding from $248.9 billion in 2024 to $822.7 billion in 2034. This is due to the rising cost of healthcare and the ageing populations in most developed countries. These have presented struggling State-managed healthcare systems with insurmountable challenges that have undermined public confidence.
MMG is currently offering 59 different types of treatment, including variants (e.g. we offer 4 different types of hip prosthesis) that are in the category of elective, or non-urgent, treatments.
These are spread across 8 main specialties:
The treatments on our platform may be booked immediately and are all available within six weeks. This is counted from a maximum of three days after the medical team at your chosen hospital has received all your diagnostic tests and confirmed you for treatment. Under our Terms & Conditions with our Accredited Healthcare Providers (AHPs), when MMG patients make the Initial Payment for a booking they are automatically prioritised for remote examination.
Our proprietary Treatment Package is the cornerstone of MMG's service to patients who are ready to travel to obtain immediate, high-quality and affordable medical treatment abroad.
MMG's Treatment Package offers customers their chosen treatment within six weeks, plus:
MMG's Accredited Healthcare Providers (AHPs) are exclusively based in, and regulated under the laws of, the European Union and its Member States. The number is AHPs is growing all the time, so you should return to this space regularly.
We require the assurance of all our AHPs that they:
You will receive an email from your English-speaking MMG Customer Coordinator at your chosen hospital introducing themselves to you. They will help you with local information and accommodation, should you require it, and arrange to pick you up on your arrival at the nearest airport.
By arrangement with your Customer Coordinator, you will be met at the airport on arrival in-country a day or possibly two before the treatment date. You will be transported to your hospital for the pre-op medical checks to make a final confirmation that you qualify for treatment.
Whether you need to book a hotel depends on your Treatment Package.
All treatments are different and while some do not require an overnight stay in hospital (e.g. cataracts), others may mean you will spend one or possibly two nights in hospital followed by several days of recovery and post-op care (e.g. hip or knee surgery) to put you back on your feet to return home. But don't worry, you will know the answer to these questions well in advance of travel because your hospital will specify everything to you at the time of booking.
Remote Diagnosis is a fundamental part of MMG's seamless medical travel experience and it is important that you understand how it works.
At the time of booking, you will be informed by your hospital what diagnostic tests they require to confirm you for your chosen treatment. You will be responsible for obtaining these tests in Britain and sending them to your hospital. The tests must not be more than 30 days old when your hospital receives them.
MMG recommends booking your scans and tests through:
(NB: You will be provided with MMG's discount code if you book with Scan.com or Thriva.)
Costs vary, but as a guide:
If you decide to proceed with a Treatment Package, you will need to agree the Healthcare Contract with your chosen hospital.
To guarantee your Treatment Package, you will be asked to make two payments to MMG.
We want you to book with confidence, that's why we offer a clear and transparent refund policy:
You're entitled to a full refund if you change your mind within 14 days of making your initial payment. MMG also guarantees a full refund if your hospital does not qualify you for treatment.
If you cancel your Treatment within 14 days of the Initial Payment, the Initial Payment will be refunded in full in accordance with Consumer Laws.
Once you have provided your diagnostic tests to your hospital, the Initial Payment will not be eligible for a refund as the Healthcare Provider will have already started making their remote diagnostic examination (subject always to your 14-day statutory "Cooling Off" Period).
If you fail to provide diagnostic tests within 6 weeks, you will lose your booking and the Initial Payment will not be eligible for a refund. That is because your hospital cannot keep your booking open for an extended period without preventing other patients from receiving treatment.
It is always recommended that you ensure you are properly protected for your trip. Traditional travel insurance policies are likely to exclude any travel overseas for medical or dental procedures - and we strongly recommend that you check with your usual travel insurance providers - meaning that you might travel without insurance protection.
To assist the users of our platform, we have negotiated a discounted policy for the users of our Services with Sure Insurance Services whose Medical Travel Shield policy is designed to protect individuals whilst travelling for treatment abroad.
If you wish to take advantage of this discount, we will provide you with a code to insert into the discount box on the Medical Travel Shield website for your premium discount to be automatically applied.
We have negotiated this discount solely to assist you in your Treatment process. MMG does not receive any payment or incentive for its introduction to Sure Insurance Services and we are not authorised by the FCA for the arranging of regulated contracts of insurance.
After you complete the sign-up process, you will automatically have your own personal account on MMG's platform.
You will be able to sign-in at any time to review your:
We hope you enjoy the experience!
Please see our Customer Terms of Use.
Throughout the provision of our services, we will collect, handle, and process personal data you provide in compliance with applicable data protection laws and our Privacy Policy.
We will only share your personal data with our Healthcare Providers for the purpose of arranging your Treatment Package. When you search for a Treatment Package on our Platform, your name and date of birth will be shared with the Healthcare Providers who appear on a search. This is to allow the Healthcare Providers to prepare in case you opt for their Treatment Package, and to allow them to manage their capacity and monitor the demand for certain Treatment Packages.
Please see our Privacy Policy.
If your complaint is about a healthcare service or Treatment Package that you have purchased via our Platform, you should complain directly to the relevant Healthcare Provider who supplies or supplied that service via their complaints procedure which can be found on their website. We cannot answer complaints on behalf of a Healthcare Provider or accept responsibility for any such complaints.
If you have a complaint about our Services or Platform, please contact us by email at info@mymedicalgateway.com within 12 months of becoming aware of the event complained about and we will get in touch with you within three working days.
If you are unhappy with us, please contact us as soon as possible.
If you are unsatisfied by how we have handled your complaint and you wish to raise a dispute, we will try to resolve any such disputes with you quickly and efficiently.